Describe the issue in detail, including the error message received and the impacted patient’s EQRS UPI. Do not include patient identifiable data such as name or birthdate. If a secure system is required to send patient identifiable data to CMS Quality Support, note this in the support request description. The RHA HIE Support Team will follow-up with instructions.*
Contact Information
Describe the issue in detail, including the error message received and the impacted patient’s EQRS UPI. Do not include patient identifiable data such as name or birthdate. If a secure system is required to send patient identifiable data to CMS Quality Support, note this in the support request description. The RHA HIE Support Team will follow-up with instructions.*
Description of issue – In the description box above please describe the problem, list the error message and the patient’s EQRS UPI. DO NOT include patient identifiable data such as name or birthdate in the support request form
Renal Healthcare Association Staff - Support Help Desk Requests
This section is only for use by the Renal Healthcare Association Staff to transfer Help Desk requests to the RHA HIE Team.
CMS Staff - Support Help Desk Requests
This section is only for use by the CMS Staff to transfer Help Desk requests to the RHA HIE Team.
Ticket transfers
Renal Healthcare Association business staff, CMS Quality Support staff and CMS Contractor can use this section to transfer a ticket to the Renal Healthcare HIE support staff. Please include the Renal Healthcare HIE ticket number if you have one or your ticket system number if the customer made first contact with your system.
Renal Healthcare HIE Staff - CMS Quality Support Help Desk Requests
This section is only for use by the Renal Healthcare HIE Staff