Need help? Submit a Renal Healthcare HIE Support Request Form to report and receive assistance with contracting, registration, data submission and technical issues.
How to use the Renal Healthcare HIE Support Request Form
The Renal Healthcare HIE Support Request Form contains several sections that need to be completed prior to submission. To use the Support Request Form, do the following:
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Provide your contact information.
- Tell us what your question is about. Radio button checked for a specific question in this section of the support form routes the ticket to the correct support team.
- Remember! Do not include any personal identifiable information (PII) or protected health information (PHI) in the Support Request. You may include the EQRS Patient Identifier in conjunction with the description for reference. If needed, the responding support team will provide instructions to you for sharing this type of information.
For more information on using the Support Request Form, review the user guide below.
System Availability
Renal Healthcare HIE
The maintenance schedule of the Production and UAT environments is posted on the Renal Healthcare HIE Home page Maintenance Schedule. This information is for use by renal dialysis facilities for business and operation planning purposes.
EQRS Announcements
EQRS (formerly CROWNWeb) and the Renal Healthcare HIE communicate and facilitate scheduled events impacting system availability and data submission activities.
- Extended Maintenance – EQRS systems are taken offline for production maintenance at various times during the month. Maintenance outages announced by CMS are communicated to the Renal Healthcare HIE submitting organizations as soon the information is received from CMS
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Clinical Quality Reporting Closures - EQRS closes clinical quality data reporting periods on the last day of every month at 11:59 PM ET/10:59 PM CT/9:59 PM MT/8:59 PM PT. If the last day of the month falls on Friday-Sunday or on a holiday, the closing occurs on the next business day.
The Renal Healthcare HIE uses an email service to communicate information regarding Renal Healthcare HIE and EQRS (formerly CROWNWeb) notifications, system maintenance, and emergency outages. Sign up below to join the Renal Healthcare HIE email service to begin receiving these important updates.